Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. How long will it take to receive my order?

We offer worldwide shipping services:

Estimated delivery time: 7-15 business days

Order processing time is usually 1-3 business days (there may be slight delays during peak periods).

2. Is free delivery service available?

Yes, we offer free standard shipping on all orders, with no minimum spend required.

3. How do I track my order?

After your order is shipped, you will receive a confirmation email containing the tracking number.

You can track your package status in real time via the tracking link.

4. Can I cancel or modify my order?

Once an order is shipped, it cannot be cancelled or modified.

If you need to change the information, please contact customer service as soon as possible after placing your order.

5. What should I do if I receive the wrong or damaged goods?

Please contact us and provide photos within 48 hours. We will provide you with:

• Free replacement, or

• Refund plan.

6. Which payment methods are supported?

We support: Visa / MasterCard

The payment process uses encryption technology to ensure transaction security.

7. Is my personal information secure?

We highly value your privacy and data security. All information is processed through a secure encryption system and will not be disclosed to any third party.

8. How do I contact customer service?

If you have any questions, please contact us:

Email: flashsaleservice@outlook.com

We usually reply within 24 hours.